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Gangguan koneksi jaringan (LAN/Wi-Fi/Internet)
Gangguan layanan server (down, lambat, service error)
Instalasi / perbaikan printer & scanner
Instalasi / setup PC/laptop baru
Instalasi printer dan scanner
Konfigurasi email di HP/laptop & signature email
Laporan bug/error aplikasi - APPS (apps.len-telko.co.id)
Laporan bug/error aplikasi - Cloud (cloud.len-telko.co.id)
Laporan bug/error aplikasi - Odoo (finance.len-telko.co.id)
Laporan bug/error aplikasi - Portal (portal.len-telko.co.id)
Laporan insiden keamanan (phishing, malware, akses ilegal, kehilangan device)
Masalah kirim/terima email / spam / email mencurigakan
Pembuatan akun baru (email, aplikasi, VPN, Nextcloud, dll.)
Penggantian perangkat rusak (keyboard, mouse, monitor)
Penonaktifan akun (resign, mutasi, pemutusan akses)
Perbaikan/performa perangkat (lemot, hang, blue screen, error lain)
Permintaan & masalah VPN (remote access, site-to-site)
Permintaan pembuatan/ubah email group & alias
Permintaan penambahan quota storage (cloud)
Permintaan perubahan data master (pegawai, jabatan, divisi, akun, dll.)
Permintaan perubahan konfigurasi jaringan (IP, VLAN, firewall basic)
Permintaan review/pengecekan keamanan (log, akses, policy, dsb.)
Perubahan hak akses / role (naik jabatan, pindah divisi, akses data sensitif)
Reset password & unlock akun
Upgrade hardware (RAM, SSD, monitor, dll.)
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